Privacy Policy
We take our customer's privacy seriously and we will only collect and use your personal information as outlined below. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information as long as we are either required to by law or as is relevant for the purpose for which it was collected.
Personal Data Collected from Social Login (Facebook, Google, and Apple ID)
When you sign up using Facebook Login, Google, and Apple ID, we will obtain your name, email, and profile picture for personal identification purposes.
Collection of Personal Information
We do not sell, share, or trade our customers’ personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group. [When you register an account,] the personal information we collect may include your:
- Full Name
- Contact Number
- Address
- Date of Birth (Optional)
- Credit card details and payment methodology
- To process RMA Requests. We may use the information Users provide about themselves when submitting RMA Requests only to provide service and support to that request.
- To deliver/return the products that you send in for RMA Requests. For example, we may pass your name and address on to a third party such as our courier service company or supplier of choice to make delivery of the product to you.
- To inform and update you on the delivery of the product and for customer support purposes.
- To process your warranty registration and to provide you with the services and information offered through our website and which you may request.
- To allow us to administer your registered account with us.
- To verify and carry out financial transactions about payments you may make online. For example, payments that you make through our website will be processed by our appointed agent. Disclosure to these data processing agents such as that of our appointed agent in this context is necessary for conducting the sales transaction that you have opted for.
- To verify and carry out financial transactions about payments you may make online. For example, payments that you make through our website will be processed by our appointed agent. Disclosure to these data processing agents such as that of our appointed agent in this context is necessary for conducting the sales transaction that you have opted for.
- To improve our mobile app and website. We continually strive to improve our website and app offerings based on the information and feedback we receive from you.
- To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our website and app.
Account data deletion
To request deletion of the account and data associated with you, please send an email to [email protected] with the email title "Account Data Deletion". We will proceed to process your request within 3 working days.
Security of Your Personal Information
We ensure that all information collected will be safely and securely stored. We protect your personal information by:
- Restricting access to personal information
- Maintaining technology products to prevent unauthorized computer access
- Securely destroying your personal information
- Securely destroying your personal information when it is no longer needed for retention purposes