Return And Refund Policy
- Effort must be made to notify us within 24 hours after receiving the items and to specify if you would want a replacement or a money refund.
- You have to include the following details in the email: Invoice(s) and photo of the damaged item (as proof of damage) and notify us via email / WhatsApp.
- Once we have received your request for return or exchange, we shall contact you within 3 business days for further instructions.
All returned items must be shipped in with its ORIGINAL NEW CONDITION, UNUSED,
with ALL TAGS ATTACHED and sent to:
Sun Cycle Sdn Bhd (HQ)
86, Hala Perusahaan Menglembu 15,
Kawasan Perindustrian Menglembu,
31450 Menglembu, Ipoh, Perak.
Tel/Whatsapp : +6014-604 7393
- You will need to bear the shipping charges for returning the item to us and also the redelivery charges for the new exchange item. However, if we send the wrong or defective items to you, we will bear all the cost of return and we will make sure we send the correct items to you, ALL at our expense.
- Refunds for returned items will be made within 21 days of the return of the product.